Privacy policy

Last updated 24 September 2026

Kipsby is a trading name of My Property Bid Pty Ltd (ABN 47 648 512 734) ("Kipsby", "we", "us"). This policy explains how we handle personal information when you use the Kipsby assistant and this website. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

How we use it

We use your information only to provide Kipsby to you: understanding and carrying out your requests, drafting and (with your approval) sending emails and invites, setting reminders, and keeping the service secure and reliable. Kipsby asks for your approval before sending emails, creating or changing calendar events, or deleting emails.

Email opens. Emails Kipsby sends for you include a tiny invisible image, so Kipsby can let you know when one has been opened and may need a follow-up. It records only the time the email was opened.

Facebook and Instagram. If you connect your Facebook page, Kipsby reads the comments and messages on your posts so it can send the replies you've approved, and keeps a record of who it has messaged so no one gets the same message twice. Anyone who gets a message can reply STOP and won't hear from Kipsby again.

We do not sell your personal information, and we do not use it for advertising.

Google user data

Kipsby's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features you request, we do not use it for advertising, and people do not read it except where you ask us to (for example, for support), where needed for security, or where the law requires it. We do not use Google user data to train general AI models.

Who we share it with

We use trusted service providers to run Kipsby, and they process information on our behalf:

Some of these providers store or process data outside Australia, including in the United States. We choose providers with strong security practices. We may also disclose information where the law requires it.

Security

Sign-in tokens and passwords for connected accounts are encrypted at rest, and data is sent over encrypted connections. Access is limited to what's needed to run the service.

Keeping and deleting your information

We keep your information while you use Kipsby.

Disconnect any time. Text Kipsby "disconnect my email" (or contacts, or CRM). Kipsby stops using it and forgets the sign-in straight away. Your other information stays.

Delete your account. Text Kipsby "delete my account" and reply DELETE. Kipsby stops working for you straight away, and 7 days later deletes everything it holds for you: your messages, leads, contacts, deals, files and connections. Text KEEP MY ACCOUNT within those 7 days to change your mind. After that it can't be undone.

What we keep after deletion. A one-line record of your name, agency, mobile number and the dates you joined and left, so we can answer billing questions. Nothing else.

Files. Files you text to Kipsby are kept for 12 months, and voice notes for 90 days, then deleted.

You can also ask us to delete your account by emailing hello@kipsby.com. We'll start the same 7-day process and confirm by text. We keep something longer only where the law requires it.

Access and correction

You can ask to see or correct the personal information we hold about you by emailing hello@kipsby.com.

Complaints

If you have a privacy concern, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy. We'll post the new version here and change the date above.

Contact

My Property Bid Pty Ltd trading as Kipsby · hello@kipsby.com