Privacy policy
Last updated 24 September 2026
Kipsby is a trading name of My Property Bid Pty Ltd (ABN 47 648 512 734) ("Kipsby", "we", "us"). This policy explains how we handle personal information when you use the Kipsby assistant and this website. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Account details: your name, mobile number, email address, business details and time zone.
- Messages: what you send to Kipsby and its replies (text, voice notes, files and images), so it can answer and remember context.
- Connected accounts: if you connect email, calendar or file services (such as Google, Microsoft or an IMAP/CalDAV provider), Kipsby accesses the emails, events, contacts and files needed to carry out your requests.
- Technical information: basic logs such as timestamps and error reports, used to keep the service working.
How we use it
We use your information only to provide Kipsby to you: understanding and carrying out your requests, drafting and (with your approval) sending emails and invites, setting reminders, and keeping the service secure and reliable. Kipsby asks for your approval before sending emails, creating or changing calendar events, or deleting emails.
We do not sell your personal information, and we do not use it for advertising.
Google user data
Kipsby's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features you request, we do not use it for advertising, and people do not read it except where you ask us to (for example, for support), where needed for security, or where the law requires it. We do not use Google user data to train general AI models.
Who we share it with
We use trusted service providers to run Kipsby, and they process information on our behalf:
- Anthropic (AI model that powers Kipsby's replies)
- Twilio and Sendblue (WhatsApp, text and phone call delivery)
- Supabase and Railway (secure data storage and hosting)
- Google, Microsoft or your chosen email provider (only the accounts you connect)
Some of these providers store or process data outside Australia, including in the United States. We choose providers with strong security practices. We may also disclose information where the law requires it.
Security
Sign-in tokens and passwords for connected accounts are encrypted at rest, and data is sent over encrypted connections. Access is limited to what's needed to run the service.
Keeping and deleting your information
We keep your information while you use Kipsby. You can disconnect a connected account at any time, and you can ask us to delete your data by emailing hello@kipsby.com. We'll delete it within 30 days unless we must keep something by law.
Access and correction
You can ask to see or correct the personal information we hold about you by emailing hello@kipsby.com.
Complaints
If you have a privacy concern, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. We'll post the new version here and change the date above.
Contact
My Property Bid Pty Ltd trading as Kipsby · hello@kipsby.com